Delete Your Account and Data

Last updated: July 15, 2026

1. How to Request Account Deletion

If you can access Wake Me App, use the account-deletion option in the app's Settings screen when that option is available.

If you no longer have the app installed, cannot sign in, or cannot use the in-app deletion option, you can submit a deletion request by email.

2. Identity Verification

To protect accounts from unauthorized deletion, we may need to verify that you are the account owner.

Verification may include asking you to send the request from the email address associated with the account or to provide other information reasonably necessary to identify the account.

Do not send passwords, Apple ID passwords, Google passwords, private authentication keys, or complete payment-card information.

3. Information That May Be Deleted

After your request has been verified, account deletion may include deletion or anonymization of:

• Your Wake Me App authentication account.
• Your Firebase user profile and user ID association.
• Your account email address and display name.
• Saved routes and route names.
• Saved destinations and checkpoints.
• Saved routines and routine schedules.
• Journey settings and related account data.
• Your token balance.
• Token transaction records associated with your account.
• Premium or subscription entitlement records stored by us.
• Cloud-synchronized app settings and preferences.
• Other personal data directly associated with your Wake Me App account.

4. Information That May Be Retained

Some limited information may be retained where reasonably necessary or legally required for:

• Billing, accounting, and tax obligations.
• Subscription and purchase verification.
• Fraud prevention and security.
• Preventing duplicate rewards or abusive token activity.
• Resolving disputes or support requests.
• Compliance with legal obligations.
• Establishing, exercising, or defending legal claims.

Deleted data may also remain temporarily in encrypted backups, diagnostic logs, or third-party provider systems until their normal deletion and backup cycles are completed.

5. Processing Time

We aim to complete verified account-deletion requests without undue delay and normally within 30 days.

A longer period may be permitted or required under applicable law if the request is complex, requires additional verification, or involves information that must be retained for a lawful reason. If an extension is required, we will inform you where required by law.

6. Subscriptions Are Not Automatically Cancelled

You must manage or cancel your subscription through the store account used to make the purchase:

• Android: Manage the subscription through your Google Play subscription settings.
• iOS: Manage the subscription through your Apple ID subscription settings.

Refunds, subscription cancellations, and billing disputes are generally handled by Apple or Google under their applicable policies.

7. Sign in with Apple

If you used Sign in with Apple, account deletion may also require the app to revoke the authorization associated with Wake Me App where supported and required.

You may also review or revoke apps using Sign in with Apple through your Apple ID settings.

8. Questions or Privacy Requests

You may also contact us to ask questions about the deletion process or to exercise another privacy right described in our Privacy Policy.